Kensington Eye Institute at 340 College Street #600 in Toronto, Ontario

Reviews about Kensington Eye Institute

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  Very negative experience with this place. I was in emergency for a suspected ocular migraine, but the emergency doctor booked an appointment at Kensington Eye Institute for the following day to make sure my eye did not have any issues. My appointment was for 1:15 pm on Friday and I waited until 1:30 to ask how long the wait would be as I wanted to go back to work. The receptionist immediately gave me attitude and said "you're an add on, we have regular appointments". Honestly, I clearly did not know I was an add on or that this was an emergency clinic with long waits. Had the receptionist explained that to me and had in mind that I A) was in pain and B) I am a patient and I am here as an add on because I've had an emergency, then maybe I wouldn't have gotten so upset. That's not all! First I saw a resident doctor. She introduced herself and I assumed she was the only individual I would be seeing. While she was doing one of the tests, I was laying down and the head rest dropped down. It was very startling as she was already poking my eyes (quite rough and invasive) and I was already extremely uncomfortable. No apology was given. Then she proceeded to take a phone call and text in the middle of the appointment. Then another doctor came in, she introduced herself but did not say she was another resident doctor. She repeated the same test and again, I was extremely uncomfortable. Then they both were talking and I had no idea what they were discussing, but it was about my eyes; as though I wasn't in the room. Then they asked me to wait further and said the doctor would be in shortly. I was shocked! That second person was not even the doctor, nor did either of these people give me the option of saying no to seeing a resident doctor. I felt used as a personal guinea pig. I was there for TWO HOURS at that point. Finally the doctor came and repeated another test and put MORE DROPS in my eyes (third time). All and all, I had FOUR PEOPLE poke my eyes in two days. The emergency doctor the day before, two resident doctors and the actual doctor. Unbelievable. I complained to the office manager and she was the only nice, caring person there. Don't ever go to this place. It is awful! I was there for three hours in the end.
  by Megan Pekilis

  August 11, 2017

Opening hours Closed now

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