Shoppers Drug Mart at 388 King Street West in Toronto, Ontario

Reviews about Shoppers Drug Mart

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  I had not one, but TWO awful experiences at this Shoppers. I would like to suggest a change in the way your makeup section staff approach the customers. I recently shopped twice at the store on King and Peter and felt really really uncomfortable. I was approached by a staff both times telling me that, "I can cash you out once you're done shopping," without saying, "How are you?" or anything else. The second time of my visit, the staff followed me around the store and gave me an impression that she had to spy on me as if she thinks I wouldn't not pay for the products. I felt very uncomfortable and discriminated. I got offended and decided to pay at the regular counter. She took the products off my hands and insisted me to go with her at the makeup section counter. I was upset at this point so I asked her why they always tell me to cash out at the makeup section. Though she explained to me that it helps with her sales number or commission, I still felt the need to make people aware this is not okay. I am sure that many people would feel offended and uncomfortable when they are told "I can cash you out when you're done," without any indication of what it really means. As if I don't know I need to pay for things and also followed around without privacy and time to pick out what I want. I feel my rights as a customer are violated. I think this really should not happen ever again. Please train your staff properly and let them know this way of approaching customers not only doesn't work but it will always cause problems for both parts.
  by Yvonne580

  August 15, 2017
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  They sell food. Quite a bit of food. Probably more than you'd expect in a drug store, even some produce (though it's packaged, of course). If you want to be able to get staples, at reasonable prices, then Shoppers is a pretty great option for downtown without needing to get in your car. You're not going to find seasonal fresh fruit or steaks, but they've got rye bread and more than two kinds of cheese, so it'll get you by. It's also, I've heard, everything you want in a drug store. Which means you walk in with a prescription and then they fill it. And you can get makeup and baby supplies. And a little post office. So they've also got that.
  by Bob Garrish

  June 12, 2017

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