VETS Toronto & Kingston Road Animal Hospital at 1025 Kingston Road in Toronto, Ontario

Reviews about VETS Toronto & Kingston Road Animal Hospital

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  Had to review since we almost drove past it to take our dog to get stitches based on bad reviews. The staff were fast and knowledgable, the vet John was very skilled and affable. Quickly provided paperwork for our pet insurance claim and we didn't find the prices unexpected or unreasonable to begin with. Newsflash people: pets are expensive, they get sick and have accidents - get pet insurance and stop complaining about vet bills. VETS provided not only excellent emergency care for our dog but also helpful advice for maintaining his breed-specific health, at a reasonable cost.
  by Melissa L

  August 14, 2017
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  Money grubbing and holds pets for ransom; One time my kitty was sick with something but we could only afford in house testing (that wouldn't do much,) but we still paid it for it was all we could afford to do. I had paid the amount required--going into overdraft to do so--and was awaiting my cats cage when this large, overweight man came in an started heckling me for more money, saying the in house test was useless. I protested saying, "I have no more money to give. Literally, I don't, I've got nothing left," but he kept hounding me and when I got "irrational," he sent in a lady nurse to deal with me. I told her what had happened with the other vet and that, "I want my cats cage, *now,*" and awaited for my mother to pick us up. And while I was being berated for more cash, he would hold onto and stroke my cat rather vigorously, domineering way that I had to physically get between in order to stop. It was extremely unsettling. Finally my cage came and even THEN he protested, asking for more money to which I said, "If you care so god damn much, then you absorb the price and send it off for outside testing because I literally do not have any more money give. Check the paper work I signed. ask the lady why I had to pay with two cards. The well is dry, damn it. We're DONE. Now let me leave." I was wondering if I was going to have to fight my way out. Sadly, this wasn't our only visit. They examined our other, now late cat, Isis and just determined she had anal cancer through physical exam alone and put her down on the spot. We really didn't get much time to say goodbye and we were never convinced euthanasia was necessary but they preyed upon my grieving mother and forced the issue. I wish we knew of the other vets office not that far away from this scam. Sure, it might not be open 24hrs but they're respectful when you say, "I can't afford this," try and give you options and respect your decisions. That's another thing. This vets office would list unchosen treatments on these papers as "Patient refused," as if we're purposefully trying to be a delinquent. This is a guilt tactic. Every other vet simply removes the option from the bill entirely when they present it to you at the end of the session. Sad part is, they're preying upon people's desperation. We really do need a 24hr vets office in this location but the people running it only care about dollar signs and will do anything/everything they can to get the money out of you. Please, someone reputable, buy out the greedy gusses, change the branding and run that place like you're supposed to. I've given up hope on the "professionals" that currently run the place.
  by Krista Flare

  May 06, 2017

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