Willowdale Animal Hospital Toronto at 256 Sheppard Avenue West, North York in Toronto, Ontario

Reviews about Willowdale Animal Hospital Toronto

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  THIS CLINIC SHOULD BE AVOIDED AT ALL COSTS FOR EMERGENCY CARE IF YOU CARE ABOUT YOUR PET. I took my dog with a leg injury to the clinic on a weekend and no one at this clinic could help with effective treatment. Either through inexperience or incompetence, the dog languished here for two days before I could get him out of there. Not before the staff used various tactics to drive the billing to an average of over $1,200 per day. As a lay person, I suggested putting a splint and bandaging on the dog's leg. This suggestion was dismissed in favour of referring the case to an affiliated clinic for the following Tuesday - for orthopaedic surgery at an estimated cost of between $4,500 and $6,000. When my vet referred me to a competent clinic, the procedure followed was as I had originally advocated and our dog has been able to mend well. Lesson learned. What a personal disappointment and, more importantly, an unnecessary delay in providing effective treatment for my dog.
  by Kevin L

  March 28, 2017
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  I'm giving 2 stars instead of 1 only because Dr.Lee is so sweet and caring. I recently brought my cat in to see Dr.Moses for spay and mammory mass removal surgery. Dr.Moses did not even try to touch my cat and told me they would have to sedate her for examination, saying that she didnt want to get hurt by an anxious cat. Yesterday, I spoke with Dr. Moses over the phone about the pre-op xray and she told me the price is $290. I specifically asked if the price included the sedation for xray. Dr.Moses told me word to word 'yes $290 includes the xray and sedation'. So i brought my cat in for an appointment with Dr. Lee today, who handled the cat much better and seemed genuinely caring by the way, and was told that the $290 xray fee does not include sedation and sedation was over $100 extra. When I told her about my phone conversation with Dr.Moses, Dr.Lee explained the doctors cannot exempt or change the price as all the quotes are generated by the computer. I was obviously frustrated that I was misinformed by a doctor who initially examined my pet but agreed to the $708 cost since pre-op xray is a necessary prereq for a surgery. When I went to the receptionist to put down $708 deposit, the receptionist charged me $750. When I asked her why she was charging me more, she pointed to $7.50 Dr.Lee wrote down for an oral sedative. I told her that was $7.50 and not $750, she got really defensive and rudely and loudly said 'okay you can put down $700 instead of $750 if it's that big of a deal.' and treated me as if i didn't know the definition of deposit. I told her that yes it is kind of big of a deal because everyone in this hospital gives me a different quote and when i actually come in, they end up charging me wayyyyy more than what they quoted. Then she claimed that they dont give quotes over the phone. Umm.. i was given the quote by the doctor herself over the phone lol. Point is try to avoid going to this clinic if you can. Dr.Lee is super nice and caring but i'm not too sure about other doctors and staffs. There are plenty of vet clinics where all doctors and staffs are caring and straightforward about the costs. I see a lot of reviews saying that this clinic is overpriced and is out to grab as much as they can out of your pocket when you are most vulnerable. I could not agree more.
  by Clarice Zeon

  January 17, 2017

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